Vendor Agreement & Terms of Service

Effective Date: July 4, 2026

Welcome to the ShopBoulderCity.online Vendor Marketplace.

These Vendor Terms & Conditions (“Agreement”) govern participation as a vendor on ShopBoulderCity.online (“Marketplace,” “Website,” “we,” “our,” or “us”).

By creating a vendor account or listing products for sale, you agree to these terms.

Marketplace Purpose

ShopBoulderCity.online exists to connect residents and visitors with the businesses, products, and services that make Boulder City unique.

Our goal is to help local businesses grow through increased online visibility and eCommerce opportunities.

A simple guide for all new vendors joining our marketplace community.

1. Welcome to ShopBoulderCity.online

We’re excited to have you as part of our Boulder City marketplace. These Terms explain how selling, payouts, fees, and subscriptions work on our platform. We keep everything transparent, simple, and vendor‑friendly.

If you ever need help, we’re here for you.

2. How Selling Works

ShopBoulderCity.online is a multi‑vendor marketplace. You get your own storefront, you list your products, and customers shop directly from you. We handle:

• Secure payment processing

• Order routing

• Refunds and chargebacks

• Payouts to your bank account

You focus on your products — we handle the technical side.

If you want more detail, explore how selling works.

3. Payment Processing & Fees

3.1 Customer Payments

All customer payments are processed through Stripe. When a customer buys from your shop:

• The payment goes into the ShopBoulderCity.online Stripe account

• Your vendor balance is updated with your earnings

• You can request a payout once your order matures (see Section 7)

3.2 Marketplace Fee

We charge a 10.95% fee per transaction. This fee helps us operate the marketplace, promote your products, and provide vendor support.

Learn more about marketplace fees.

4. Vendor Subscription Plans

To sell on ShopBoulderCity.online, you choose one of our monthly vendor plans. Each plan includes storefront features and consultation time to help you grow.

Artisan Plan — $XX/month

• Personalized Artisan Storefront

• Up to 10 products

• 30 minutes consultation time

• Renews every 30 days

• Artisan Plan details

Vendor Plan — $XX/month

• Personalized Vendor Storefront

• Up to 25 products

• 90 minutes consultation time

• Renews every 30 days

• Vendor Plan details

Small Business Plan — $XX/month

• Personalized Small Business Storefront

• Up to 50 products

• 3 hours consultation time

• Renews every 30 days

• Small Business Plan details

Premium Plan — $XX/month

• Personalized Premium Storefront

• Up to 99 products

• 8 hours consultation time

• Renews every 30 days

• Premium Plan details

Subscriptions are billed automatically every 30 days.

5. Payouts to Your Bank Account

We use Stripe Connect Express to send money directly to your personal or business bank account. You do not need a Stripe login — just a quick identity check and your bank info.

Bank Transfer Withdrawal Charge

Each vendor withdrawal has a $37.50 bank transfer fee. This fee covers processing and transfer costs.

Reverse Balance Threshold

You must have at least $150.00 in your vendor balance before requesting a withdrawal.

Learn more about vendor payouts.

6. Refunds & Chargebacks

If a customer requests a refund or a chargeback occurs:

• The refund is paid from the platform’s Stripe balance

• Your vendor balance is adjusted

• If your balance goes negative, future payouts may be held until resolved

This keeps the marketplace fair and consistent for everyone.

Explore refunds & chargebacks.

7. Order Maturity Period

To protect vendors and customers, each order must “mature” before you can withdraw earnings.

• Orders mature after 5 days

• After 5 days, the earnings become eligible for withdrawal

• You may request a payout once your balance meets the $150 threshold

Learn more about order maturity.

8. Vendor Responsibilities

To keep the marketplace safe and trustworthy, vendors agree to:

• Provide accurate product descriptions

• Ship or deliver orders on time

• Keep inventory updated

• Respond to customer messages

• Follow all local, state, and federal laws

• Avoid selling prohibited items

Explore vendor responsibilities.

9. Prohibited Activities

Vendors may not:

• Attempt to bypass our payment system

• Sell illegal or prohibited items

• Mislead customers

• Engage in fraud

• Abuse refunds or disputes

Violations may result in account suspension or termination.

10. Ending Your Vendor Account

You may cancel your subscription at any time. If your account is closed:

• Any remaining balance will be paid out once disputes or refunds are settled

• Your storefront and vendor tools will be deactivated

11. Updates to These Terms

We may update these Terms occasionally. If major changes occur, we’ll notify you so you’re always informed.

12. Need Help?

We’re here to support you. Email us anytime: support@shopbouldercity.online

Or explore vendor support.