Refund, Return & Exchange Policy
Last Updated: September 2, 2026
Overview
Thank you for shopping with ShopBoulderCity.online and supporting the independent businesses, vendors, makers, and merchants that make our community special.
ShopBoulderCity.online is a multi-vendor online marketplace. Products available through our marketplace are offered and fulfilled by individual participating vendors. Because our vendors sell a wide variety of merchandise—including handmade goods, apparel, collectibles, antiques, personalized products, locally produced merchandise, and one-of-a-kind items—return and refund policies may vary by vendor.
Unless otherwise specifically stated by the individual vendor or within the product listing, ALL SALES ARE FINAL.
NO RETURNS • NO REFUNDS • NO EXCHANGES, except where required by applicable law or where the vendor has expressly provided a different policy.
Before completing a purchase, customers are encouraged to carefully review the product description, photographs, measurements, sizing information, condition, shipping information, and any vendor-specific policies associated with the product.
If you have questions about a product before or after purchasing, please contact the vendor directly through their ShopBoulderCity.online storefront.
Vendor-Specific Policies
Each vendor participating on ShopBoulderCity.online operates their own independent storefront and may establish policies appropriate for the products they sell.
A vendor may choose to offer returns, exchanges, warranties, cancellations, or refunds even when the general marketplace policy does not.
When a vendor has published a specific return, refund, exchange, or warranty policy, that vendor’s stated policy will apply to purchases from that vendor.
Customers are responsible for reviewing any vendor-specific policies before completing their purchase.
Purchasing products from multiple vendors within the same ShopBoulderCity.online order does not necessarily mean that each product is subject to the same return or refund policy.
Vintage, Antique, Collectible & Pre-Owned Merchandise
Vintage, antique, collectible, and pre-owned merchandise may naturally show signs of age, use, wear, patina, discoloration, scratches, repairs, imperfections, or other characteristics associated with previously owned or older merchandise.
Unless otherwise stated by the vendor, these products are sold AS-IS.
Customers should carefully review all available photographs, descriptions, measurements, condition information, and other details before purchasing.
Questions regarding the age, condition, authenticity, operation, measurements, or characteristics of an item should be directed to the individual vendor before purchasing.
Personalized, Custom & Made-to-Order Products
Unless otherwise stated by the vendor, personalized, engraved, customized, monogrammed, made-to-order, or otherwise specially produced merchandise cannot be returned, exchanged, or refunded once production has begun.
Customers are responsible for verifying names, dates, spelling, personalization instructions, sizes, designs, and other information submitted when ordering.
Please contact the vendor immediately if you discover an error in personalization information. A vendor may be able to make changes if production has not yet begun, but changes cannot be guaranteed.
Clothing, Apparel & Sizing
Sizing can vary between manufacturers, brands, styles, and vendors.
Customers are responsible for reviewing available sizing information and product measurements before purchasing.
Unless a clothing vendor specifically states that returns or exchanges are accepted, apparel purchases are considered final sale.
If you are uncertain about sizing, fit, material, color, or other product characteristics, please contact the vendor before purchasing.
Non-Returnable Products
Unless an individual vendor expressly states otherwise, the following types of products are generally considered final sale and non-returnable:
- Personalized, customized, engraved, or made-to-order merchandise
- Antique, vintage, collectible, and pre-owned merchandise
- Gift cards and digital products
- Downloadable products
- Clearance and final-sale merchandise
- Perishable products
- Food products
- Flowers and other perishable goods
- Personal-care, intimate, or sanitary products where returns would create health or hygiene concerns
- Products damaged through misuse, improper handling, modification, or normal wear after delivery
Additional products may be designated Final Sale by the individual vendor.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or materially different from what you ordered, please contact the vendor directly as soon as reasonably possible after receiving your order.
We strongly recommend taking photographs of:
- The product as received
- Any visible damage
- The shipping container
- Packaging materials
- Shipping labels
Please retain the original product and packaging until the vendor has responded to your request.
The vendor will determine the appropriate resolution based upon the circumstances, their individual store policies, and applicable law.
Do not return merchandise without first contacting the vendor and receiving return instructions.
Refunds
When a vendor authorizes a refund, the refund will generally be issued to the original payment method used for the purchase, subject to the capabilities and processing requirements of the payment provider.
Processing times after a refund has been issued can vary depending upon your financial institution or payment provider.
If a vendor has confirmed that a refund was issued but you have not received it, please allow appropriate processing time and check with your bank, credit card issuer, or payment provider.
Exchanges
Exchanges are available only when offered or authorized by the individual vendor.
Because many products available through ShopBoulderCity.online may be handmade, vintage, unique, limited-production, or one-of-a-kind, an identical replacement may not always be available.
Please contact the vendor directly to determine whether an exchange is possible.
Return Shipping
When a vendor authorizes a return, the vendor will provide instructions regarding where and how the merchandise should be returned.
Do not send merchandise to ShopBoulderCity.online unless specifically instructed to do so.
Unless otherwise agreed to by the vendor or required by applicable law, customers may be responsible for return shipping costs.
Original shipping charges may be non-refundable unless the vendor determines that the merchandise was defective, damaged, incorrect, or otherwise qualifies for reimbursement.
For valuable merchandise, customers should consider using a trackable shipping method and appropriate shipping insurance.
The customer remains responsible for merchandise being returned until it has been successfully delivered to the location designated by the vendor.
Multiple-Vendor Orders
ShopBoulderCity.online allows customers to purchase merchandise offered by multiple independent vendors.
If your order contains products from more than one vendor, each portion of the order may be:
- Processed separately
- Shipped separately
- Delivered at different times
- Subject to different shipping charges
- Subject to different vendor-specific policies
Questions or concerns regarding a particular product should be directed to the vendor who sold that product.
Role of ShopBoulderCity.online
ShopBoulderCity.online provides an online marketplace through which participating vendors can offer products to customers.
Individual vendors are responsible for their product listings, merchandise, fulfillment, shipping, product-specific representations, and vendor-specific customer-service policies.
Whenever possible, questions concerning a product, order, return, exchange, damage claim, warranty, or refund should first be directed to the vendor from whom the product was purchased.
ShopBoulderCity.online may assist with marketplace-related issues when appropriate, but contacting the marketplace does not automatically authorize a return, refund, or exchange.
Questions Before Purchasing
When in doubt, please ask before you buy.
We want customers to have a positive experience shopping with Boulder City businesses.
If you have questions about:
- Product condition
- Sizing or measurements
- Colors or materials
- Personalization
- Availability
- Shipping
- Returns or exchanges
- Warranties
- Product-specific policies
please contact the individual vendor directly before completing your purchase.
Your Legal Rights
Nothing in this policy or in an individual vendor’s policy is intended to exclude, restrict, or waive any consumer right, remedy, warranty, or protection that cannot legally be excluded, restricted, or waived under applicable law.
Where applicable law provides rights or remedies that conflict with this policy, applicable law will control.
Need Help?
For questions about a specific product, purchase, return, exchange, refund, shipment, or warranty, please contact the vendor directly through their ShopBoulderCity.online storefront.
For questions specifically concerning the operation of the ShopBoulderCity.online marketplace, please contact ShopBoulderCity.online through our website.
Thank you for shopping local and supporting the businesses and vendors that make Boulder City, Nevada such a special community.
Shop Local • Support Local • ShopBoulderCity.online